Refund & Cancellation Policy

Last updated: October 29, 2026

This policy explains how cancellations and refunds work for paid plans of Mailogen.

1. Monthly plans that renew automatically

You can turn off auto-renew any time from Billing & Plans. Your plan stays active until the end of the month you already paid for, and you won't be charged again. We don't refund part of a month.

2. Plans paid in advance (1–12 months)

If you're not happy with your first paid purchase, ask for a refund within 7 days of payment and we'll refund it in full, provided fewer than 1,000 emails were sent on the paid plan. After 7 days, prepaid periods aren't refundable, but your plan stays active until it ends.

3. When we don't refund

• Accounts suspended or closed for breaking our Terms or Acceptable Use Policy (for example, sending spam).
• Charges older than the refund window above, except where the law requires otherwise.

4. Charged by mistake?

If you were charged twice or after cancelling, contact us and we'll refund the extra charge in full.

5. How refunds are paid

Refunds go back to the original payment method through our payment partner (Razorpay), usually within 5–7 working days after we approve them. GST charged on a refunded payment is reversed with a credit note.

6. Contact

To cancel or ask for a refund, contact our support page from your account email, with the invoice number.

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